Return and Cancellation Policy

Website operator

The website m8hub.ro is operated by:

1. Consumer statutory withdrawal rights

Consumers may have a 14-day statutory right to withdraw from certain distance contracts without giving a reason.

The right generally runs for 14 days from the day a distance service contract is concluded, but legal exceptions apply. For services that a consumer expressly asks us to begin during that period, the consumer may owe a proportionate amount for the service already supplied if they withdraw. A right to withdraw from a service contract is lost after full performance only where the consumer gave prior express consent and acknowledged that consequence. Certain leisure services for a specific date or period may also be exempt where the statutory exception applies.

Whether an exception applies depends on the service purchased and its circumstances; a specific booking date or venue reservation does not by itself remove a consumer’s statutory rights. Where a statutory right applies, you may exercise it according to Sections 10 and 11 below.

2. m8 hub cancellation or rescheduling

If m8 hub cancels a confirmed booking for reasons not caused by the client, the client will be offered one of the following options:

1. A full refund to the original payment method, where possible;
2. A credit for future use; or
3. A transfer to another available date, time, or service.

If m8 hub needs to reschedule due to operational reasons, safety issues, venue problems, legal restrictions, or force majeure, we will contact the client as soon as reasonably possible.

3. Client cancellation — standard venue bookings

Unless otherwise agreed in writing or stated in the booking confirmation, the following standard cancellation rules apply:

• More than 7 calendar days before the booking: Eligible for reschedule, credit, or refund, minus any non-refundable third-party costs already incurred.
• Between 3 and 7 calendar days before the booking: Eligible for reschedule or credit at m8 hub’s discretion. Third-party, vendor, catering, staffing, or preparation costs may be deducted.
• Less than 72 hours before the booking: Usually non-refundable. Rescheduling or credit may be offered at m8 hub’s discretion.
• Same-day cancellation or no-show: Non-refundable.

These are default rules. Custom offers, private events, larger bookings, catering orders, vendor services, and special setups may have stricter cancellation terms.

4. Custom events, catering, and third-party services

For custom events, company gatherings, catering, workshops, presentations, or services requiring preparation, the following may be non-refundable once confirmed:

• Catering orders;
• Vendor deposits;
• Staff costs;
• Custom setup costs;
• Rented equipment;
• Purchased materials;
• Special logistics;
• Design, planning, or coordination work already performed.

If a booking includes third-party costs, those costs may be deducted from any refund or credit, even if the client cancels within an otherwise refundable period.

5. Rescheduling

Rescheduling is subject to availability.

m8 hub may allow one reschedule without additional charge if requested sufficiently in advance.

Additional rescheduling requests, late changes, or changes requiring new vendor coordination may involve additional fees.

If the rescheduled booking has a higher price, the client must pay the difference.

If the rescheduled booking has a lower price, the difference may be provided as credit at m8 hub’s discretion unless otherwise required by law.

6. Packages and prepaid credits

If m8 hub offers prepaid packages, credits, coworking days, meeting bundles, or event packages, the following rules apply unless stated otherwise:

• Packages must be used within the validity period shown at purchase;
• Unused sessions, hours, credits, or services expire after the validity period;
• Package bookings are subject to availability;
• Late cancellation or no-show may result in the used credit being forfeited;
• Packages are not transferable unless approved in writing by m8 hub;
• Packages are not redeemable for cash unless required by law.

7. Coworking memberships and Black Friday offers

The membership term, start date, monthly price, and full term price are shown before payment. Black Friday coworking memberships are for a fixed 3- or 12-month term. Where checkout offers saved-card billing, you can expressly authorize one automatic card charge per month for the remaining installments. If that option is not offered or authorized, each later installment is paid through a separate checkout. Oney is offered only for eligible memberships paid upfront for more than one month.

A fixed-term membership is priced on the basis of the full selected term. If you ask to end access early, any remaining installments for that term remain payable unless a mandatory consumer right applies or m8 hub agrees a different arrangement in writing. Access is available only through the period already paid for. For an automatically billed membership, failed monthly charges may be retried once per day during the agreed term; billing stops at the end of that fixed term. Contact contact@m8hub.ro before the next installment is due if you need help with your membership.

For an upfront payment, amounts for an unused part of the membership are not refundable except where required by law, where m8 hub cannot provide the service, or where the offer terms say otherwise. This does not limit any statutory withdrawal or other consumer rights.

• The Black Friday 2+2 Open Studio pass is available once per client, covers four visits, and must be used within the validity period shown at purchase;
• Visit bookings are subject to availability and the calendar’s opening days;
• Unused visits expire at the end of the pass validity period, except where required by law or where m8 hub cancels the service;
• If m8 hub cancels a booked coworking day, we will help arrange another available day or provide an appropriate refund or credit.

8. Deposits and balance payments

For some bookings, m8 hub may require a deposit to reserve the date and time.

Unless otherwise agreed in writing:

• The deposit confirms the booking;
• The remaining balance must be paid by the agreed deadline;
• Failure to pay the balance may result in cancellation of the booking;
• Deposits may be non-refundable if the client cancels late, causes costs, or blocks availability that could not reasonably be resold.

9. Refund processing

Approved refunds are usually processed within a reasonable period after approval.

If payment was made by card, refunds will normally be made to the same card or payment method used for the original transaction, where possible.

Banking or card processing times may vary depending on the payment provider, card issuer, or bank.

Because ARYA LINK S.R.L. is not registered for VAT, refunds will relate to the actual amount paid, with no VAT component.

10. How to cancel or request a refund/credit

To cancel, reschedule, or request a refund or credit, contact:

Please include:

• Your name;
• Company name, if applicable;
• Booking reference or invoice number;
• Booking date and time;
• Reason for cancellation or change;
• Preferred outcome: refund, credit, or reschedule.

We will normally respond within 72 hours.

11. Model withdrawal form

If you are a consumer and you have a statutory right of withdrawal, you may use the model below:

12. Effects of valid withdrawal

If a valid statutory withdrawal is made, we will refund the eligible payments received from you within 14 days from the date we are informed of your withdrawal.

Refunds will normally be made using the same payment method used for the original transaction, unless otherwise agreed.

We may deduct amounts for services already provided, where permitted by law and where the consumer requested service performance before the end of the withdrawal period.

13. Contact

For cancellation, rescheduling, refund, or credit requests: